State Farm® Insurance Agent Michelle Havener

"After the derecho I was very unhappy with my State Farm agent's attitude and response. I wanted to stay with State Farm so I simply chose Michelle Havener from a list of agents. I'm certainly glad I did! Her team is responsive to any questions I may have and have been extremely helpful with any changes I've needed to make."

"Michelle and her team gave have been super easy to work with and are very responsive. I had a concern I called about, and Lissa answered right away and answered my questions and followed up with an email confirming in writing. They are a great team to work with."

"Michelle and Lissa have provided great customer service to me. They were very responsive and quick to get back with me regarding any questions that I had. My experience has been excellent and I would highly recommend this agency - 5 STARS!"

"Michelle and team have handled my wife and my home and auto insurance as well as many of our extended family members for many, many years. They offer great customer service and are always informative and patient. Recently I reached out to talk about new auto coverage for our daughter who has become driving age. Lissa took my initial email and subsequent follow-ups and was impressively prompt. Looking back on our email exchanges, at times, she was replying within 5 minutes. She was patient when I asked for clarification on a few things and answered all of my questions thoroughly. I cannot recommend Michelle and her team enough."

"Thank you Michelle and Lissa for your prompt and friendly service. You were incredibly helpful and I’m glad I came back to you! I’m home to stay!! Thanks again!"

"I've been a customer of Michelle Havener's State Farm branch because of the impeccable customer service. They have gone above and beyond to help when I've had questions, added new vehicles to my policy and even filing a claim. I would highly recommend this agency!"

"Very quick responses, with actual helpful feedback!"

"Excellent in handling all your needs and questions. Call or email and someone is available to help you. During the 2020 Derecho took care of all my claims smoothly. Great people - Lissa and Michelle. Saw Jake from State Farm at a Iowa Hawkeye Women's Basketball game at Carver! 5 STAR RATING!"

"Very helpful and kind over the phone!! I enjoyed setting up insurance through them and ending up saving a bunch!! I highly recommend them to anyone looking for insurance"

"It's always a pleasure doing business with them!"

"January was a hard month, we had that horrible cold snap that killed the battery on my car. I had a heck of a time getting a tow truck. I called into the office and was advised that that was a problem all throughout eastern Iowa, and said that if I was able to secure my own tow truck I could be reimbursed. Luckily I found one and had a wonderful experience with them. This office and the people have been nothing but nice and understanding despite things still being a little behind. Winter can be brutal in Iowa and I appreciate everyone here taking the time to help me and help me understand everything going on, plus answering all of my questions!"

"Had wonderful service !!"

"Michelle was so helpful and kind getting my renters insurance set up for me. Lissa was also very helpful adding my leasing company to the policy. Highly recommend!!"

"These people are always friendly and prompt when meeting my requests. I know what to expect from them, and that keeps me coming back!"

"Highly recommend Michelle for all of your insurance needs. She has been my agent for several years! Her team has been so helpful and accommodating to ensure that I have exactly what I need for my home and business insurance."

"Michelle and her team are always so friendly & helpful! I have been going here for about 9 years I believe. I won’t go anywhere else. I appreciate you guys so much! ☺️"

"I've been with Michelle and her team for so many years that I've lost count. Maybe 15? 20? I've stayed because they're great. I appreciate the helpful and down to earth customer service, especially through the derecho. Keep up the great work, team!"

"Everyone at the office is very friendly and helpful. I have been using Michelle as my agent for over 20 years now and they have helped my husband and I through all stages of life. We had a natural disaster hit and were very well taken care of, we have 2 additional drivers now and they have always made sure we got the coverage we need. And when my teenage son was in an accident (not his fault) they fought the other company to get our vehicle fixed without us having to worry about it."

"Always friendly and Helpful! ⭐️5 !"

"amazing staff got me a great rate on my car and renters insurance, half of what i was paying elsewhere!"

"Just an average Joe here, but this insurance agency treats me like we are best friends whenever I need something. Very friendly, which helps make my premiums worth the money. I can't say enough nice things about this agency and the people who work here."

"As a Leasing Agent at Goldfinch Meadows I highly recommend using Michelle Havener for Renter's Insurance and also bundling their car insurance. Michelle and her staff are very accommodating, helpful and speedy. It's always nice to get great feedback from our Tenants about their experiences! Keep up the Great work Michelle Havener and Staff!"

"Super friendly and easy to deal with. Been with Michelle a long time."

"Michelle is a wonderful agent who takes great care of her clients!"

"Michelle is amazing to work with and makes it such a smooth transition!"